Our policy is that we do not make profit from delivery charges!
We only charge the lowest cost freight we have been able to negotiate with our couriers which is based on highly competitive rates.
ALL Freight is insured to reduce an risk of loss or damage and this is included in the costs (when you hit the add to cart button).
We proudly work by a highly streamlined dispatch process, with most items being dispatched either same day or within 24 hours of payment being received.
All items are sent via Australia Post eParcel service, except items of a larger weight and/or dimension which are sent via different courier service. We have partnered with eParcel (the corporate division of Australia Post) as well as several of Australia’s largest and most trusted courier companies to offer you prompt and safe shipping right around Australia.
We are able to deliver your items to your home, work or P.O. box address Australia wide, this includes all properly addressed rural and remote areas of our great country. For larger items which need to be sent via courier a street address is mandatory, however you will be notified if this is the case with the items you have purchased.
All deliveries require a signature upon delivery – we can not leave them without this. If you instruct the courier to do so – there is no transit insurance or liability in regards to the delivery as this is a breach of contract.
Out of Stock Items
If an item such as Nursery Furniture is out of stock at both Us and the Manufacturer, it will be placed on backorder with both us and the Manufacturer(if Applicable). We will attempt to make contact by phone. If we can not make contact with you because the incorrect phone number has been given or there is no answer, you must contact us. You can contact us by phone or by email using the details on the Contact Us page. Please make sure that you provide your correct phone number when you place your order with us. If items such as furniture is out of stock both at our warehouse and the manufacturer(which is unusual), ETA’s can be up to 12 weeks, to check the ETA of a
product, please call, email, use our online chat facility or use our customer service help desk and we will gladly let you know quickly prior to placing your order.
Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances nor do we refund if a courier delivers late.
If the product has been damaged during transit – do not sign for the delivery when you receive your product without checking the product. When you sign for goods received, there is usually print which you are agreeing that they are in good condition and working order. Always check that they are in good working order and there is no damage before signing for them. If you suspect damage, must add a comment that they are damaged when you sign for the goods so that we can invoke our transit insurance policy on your behalf. In the event that goods have been damaged in transit, you must make a note on the consignment note or refuse the delivery, advise us immediately by email, do not dispose of original packaging if you accepted it, email photo’s of the damage to us straight away so that the process can be started fast for you. Freight costs are not covered by transit insurance on large items such as furniture which are not sent by Australia Post eParcel. Australia Post Eparcel insurance covers the freight cost of the original delivery. Claims for missing or damaged items must be made in writing via our online help desk upon checking your delivery as soon as reasonably possible. Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.
VIP Member Discounts
VIP Member Discounts apply to the product cost only – not the shipping cost. VIP Discounts only apply to selected items such as full priced items which have advertised VIP Discounts on them. Free Shipping for VIP Members only applies to those specific items with Free Shipping VIP Member specials Advertised.
We shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control of us, and we shall be entitled to a reasonable extension of time for the performance of such obligations.
|Providing you have a receipt, We may offer you a repair, exchange or refund if the products you purchased:|
Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund. Please allow 1-2 weeks for return and testing to take place
Please ensure you open your parcel and check all items are included and are undamaged. If the product has been damaged during transit – do not sign for them when you receive them without checking the product. When you sign for goods received there is usually print which you are agreeing that they are in good condition and working order. Always check that they are in good working order and there is no damage before signing for them. Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If you suspect damage, you must add a comment that they are damaged when you sign for the goods so that we can invoke our transit insurance policy on your behalf. In the event that goods have been damaged in transit, you must advise us immediately by using our online customer service help desk, do not dispose of original packaging, attach photo’s of the damage to us straight away so that the process can be started fast for you. Freight costs are not covered by transit insurance on large items such as furniture which are not sent by Australia Post eParcel. Australia Post Eparcel insurance covers the freight cost of the original delivery. Claims for missing or damaged items must be made in writing via our online help desk upon checking your delivery as soon as reasonably possible.
Despite every effort to accurately duplicate each product’s color when scanned to our website or provided by the manufacturer in most cases, actual colors may vary. This can be due to monitor and/or video card differences. As most baby furniture is stained to show the natural timber look and not painted, slight colour variations might occur between different batches. These run to run variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used as a set(eg. a cot and a change table), that they all be ordered at the same time. We cannot be responsible for variances in these circumstances.
You are not entitled to a refund, credit or replacement if:
We reserve the right to refuse customer orders if there has been any misinterpretation of the conditions.
Cancellation of Orders
Provided your items have not been shipped, you can cancel an order – however a 20% cancellation fee will apply. These requests need to be made in writing via our online help desk and are subject to approval before hand.
Procedure for the Returning of Items
You can return the DOA or faulty item to us with the following steps :
We take pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by submitting a ticket on our help desk online). We will then work out the best way to rectify this.
we reserve the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
Freight costs for returned products for repair will be the customer’s responsibility in line with the ACL. Your product will be assessed upon arrival. The product will be repaired or replaced as per the manufacturers warranty and inline with the ACL. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.
We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.
We reserve the right to re-calculate the refund value of items that were purchased as part of a value package offer.
Placing Your Order
You may place an Order by filling in the Order Form on our Web Site and completing the payment process.
When you place your Order, you will be issued with a transaction number. This is done by paypal by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on the Terms and Conditions on our website. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however we will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
If you have any questions re returns, please feel free to email for more information.
Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.